Diploma of Business (Operations)

The Diploma of Business (Operations) is tailored for individuals in various Business Services job roles, some of which involve frontline management responsibilities.

In these roles, individuals perform moderately complex tasks within a specialised field of expertise, demanding solid business operations skills. Many students in this program already bring substantial experience from various settings and are now seeking to further enhance their skills across a wide spectrum of business functions.

Join us in this program to sharpen your expertise, gain confidence in managing business operations, and unlock new career opportunities. Whether you’re a seasoned professional or looking to broaden your skill set, this diploma will empower you to excel in the dynamic world of business.

Course Details

Course Name

Diploma of Business (Operations)

Course Code



12 months


12 units

Course Fee


Units of Competency

To achieve this qualification, 12 units of competency must be completed comprising of 5 core units and 7 elective units.

Course Entry Requirements

No formal prerequisites are necessary for enrolling in this course. However, it is expected that candidates possess sound English reading and writing skills. Additionally, students must have access to a computer, the internet, and an active email address. Proficiency in computer usage and typing is essential for the successful completion of assignments.

Duration and Structure

The course duration is 12 months and self-paced, with access to our online Learning Management System. You will be assigned a trainer/assessor who will assist throughout your course completion.

Assessment methods include:

  • Short answer questions/written responses
  • Demonstrations/observations
  • Written assessments
  • Third-party reports
  • Practical activity/projects

Potential Careers

Potential job roles on completion of this program include:

  • Executive Officer
  • Project Consultant
  • Administrator
  • Corporate Services Manager
  • Business Development Manager
  • Project Coordinator
  • Business Sales Team Leader
  • Legal Practice Manager

Course Fees


Recognition of Prior Learning

Do you qualify for RPL?

Core Units

BSBCRT511 Develop critical thinking in others
BSBFIN501 Manage budgets and financial plans
BSBOPS501 Manage business resources
BSBSUS511 Develop workplace policies and procedures for sustainability
BSBXCM501 Lead communication in the workplace

Elective Units

BSBPMG530 Manage project scope
BSBTWK503 Manage meetings
BSBHRM525 Manage recruitment and onboarding
BSBOPS502 Manage business operational plans
BSBOPS504 Manage business risk
BSBTWK502 Manage team effectiveness
BSBOPS505 Manage organisational customer service

Why Choose Westbourne?

Westbourne is one of Australia’s leading training providers for individuals, businesses, community groups and Government with a record of success in designing and delivering nationally recognised training qualifications.

Westbourne College is a Registered Training Organisation (RTO #41084).

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