Certificate III in Community Services

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services. Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

Westbourne College will facilitate learner work placement within the community sector throughout the duration of this course.

Course Details

Course Name

Certificate III in Community Services

Course Code



12 months


12 units

Course Fee


Units of Competency

To achieve this qualification, 12 units of competency must be completed comprising of 5 core units and 7 elective units.

Course Entry Requirements

There are no formal entry requirements for this course, however, learners studying this qualification must have sound communication skills and can demonstrate they have the skill level and competency to undertake this training. Learners must also be at least 18 years of age when commencing study.

Learners must have access to a computer or tablet throughout the duration of this course and a stable internet connection to access our learning management system. Other software requirements include:

  • Adobe PDF Reader
  • Latest version of Google Chrome
  • Microsoft Teams
  • Microphone, smartphone or tablet to record audio

Due to the nature of employment outcomes and working in the community services sector, you must obtain a National Police Clearance prior to commencing your study.

Duration and Structure

The course duration is 12 months and self-paced, with access to our online Learning Management System. You will be assigned a trainer/assessor who will assist throughout your course completion. Westbourne College will facilitate learner work placement within the community sector throughout the duration of this course.

Assessment methods include:

  • Short answer questions/written responses
  • Demonstrations/observations
  • Written assessments
  • Third-party reports
  • Practical activity/projects

Potential Careers

Potential job roles on completion of this program include:

  • Residential Support Worker
  • Aboriginal Intake and Referral Worker
  • Community care worker
  • Client Contact
  • Aboriginal Community Development Worker
  • Weekend Recreational Activities Officer
  • Welfare Support Worker
  • Support Worker (Community Services)
  • Recreational Activities Officer
  • Neighbourhood Centre Worker
  • Youth Worker
  • Juvenile Justice Officer
  • Youth Housing Support Worker
  • Assistant Community Worker
  • Youth case worker
  • Youth Support Worker
  • Aboriginal Youth Worker
  • Accommodation Support Worker

Course Fees


Recognition of Prior Learning

Do you qualify for RPL?

Core Units

CHCCCS016 Respond to client needs
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTWHS002 Follow safe work practices for direct client care
HLTWHS006 Manage personal stressors in the work environment

Elective Units

CHCAOD001 Work in an alcohol and drugs context
CHCCCS017 Provide loss and grief support
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCCOM001 Provide first point of contact
CHCMHS001 Work with people with mental health issues
HLTAID011 Provide first aid*
CHCPRP001 Develop and maintain networks and collaborative partnerships

*HLTAID011 can be obtained via an external provider and a credit transfer can be applied to this unit of
competency. If you do obtain HLTAID011 externally, Westbourne College will reimburse you the unit cost.

Why Choose Westbourne?

Westbourne is one of Australia’s leading training providers for individuals, businesses, community groups and Government with a record of success in designing and delivering nationally recognised training qualifications.

Westbourne College is a Registered Training Organisation (RTO #41084).

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